Privacy Policy

Information on how we process your personal data.

Deutschkurse Kreuzlingen GmbH
As of: 26.11.2025

1. Responsible Party

Responsible for data processing within the meaning of the revised Swiss Federal Act on Data Protection (revDSG) and, where applicable, the EU General Data Protection Regulation (EU-DSGVO) is:

Deutschkurse Kreuzlingen GmbH
Egelseestrasse 35a
8280 Kreuzlingen, Switzerland
Email: datenschutz@deutschkurse-kreuzlingen.ch

2. Applicable Law

The revised Swiss Federal Act on Data Protection (revDSG) applies. Where we use services from providers based in the EU or EEA (e.g. Google, Meta, WhatsApp), the EU-DSGVO and its provisions on data transfers to third countries may additionally apply.

3. What Data We Collect

3.1 Data You Provide Actively

When you register, contact us or use forms, we may receive the following data:

  • Name, first name, address
  • Email address and phone number
  • Details about requested courses, payment information and any other information you provide (e.g. messages)

3.2 Automatically Collected Technical Data

When you visit our website, our hosting partner metanet.ch or the systems used automatically collect technical data, e.g. IP address, browser type, pages visited, time of access. This is done via server logs and, where applicable, analysis tools.

4. Purposes of Data Processing

We process your data in particular for the following purposes:

  • Conduct and administration of courses and communication with you
  • Invoicing and payment processing
  • Responding to enquiries and support
  • Improving our website and our services
  • Compliance with legal retention and reporting obligations

5. Disclosure to Third Parties

5.1 Hosting (metanet.ch)

Our website is hosted by metanet.ch. The technical data mentioned in section 3.2 may be processed by metanet.ch in this context.

5.2 Payment Processing (TWINT)

We use TWINT for payment processing. The data required for the transaction is transmitted to the respective payment service providers.

5.3 WhatsApp Business

If you contact us via WhatsApp or we reach you via WhatsApp Business, the relevant data is processed by Meta/WhatsApp. Please refer to WhatsApp’s privacy policy.

5.4 Social Media

If you use our presence on social media channels (e.g. Facebook, Instagram), the respective platform terms and privacy policies of the providers (e.g. Meta) apply.

5.5 Google Analytics (GA4)

We may use Google Analytics GA4 to analyse how our website is used. Data may be transmitted to Google. Use is in compliance with data protection requirements (e.g. anonymisation, consent where required).

6. Data Transfers Abroad

Where data is transferred to countries without an adequate level of data protection, we implement appropriate safeguards, in particular the EU Commission’s Standard Contractual Clauses (SCC) or equivalent measures, insofar as required by law.

7. Retention Period

  • Course and invoice data: Generally at least 10 years to comply with tax and commercial retention obligations.
  • Enquiries and correspondence: Generally 6 to 12 months after completion of processing, unless longer retention is required.
  • Logs and technical data: Generally 7 to 30 days, unless longer storage is necessary for security reasons.

8. Data Security

We implement technical and organisational measures to protect your data:

  • Encrypted transmission (HTTPS) when visiting our website
  • Hosting with metanet.ch in accordance with common security standards
  • Access restrictions on personal data (authorised persons only)

9. Your Rights

Under the revDSG you have, among other things, the right to information, rectification, erasure and restriction of processing, as well as to data portability where provided by law. You can contact us at datenschutz@deutschkurse-kreuzlingen.ch. You also have the right to lodge a complaint with the competent supervisory authority.

10. Cookies

Our website may use cookies and similar technologies – e.g. for the functionality of the site, for preferences or for analysis. Where we use analytics cookies, we will inform you and obtain your consent where required.

11. Links to External Websites

Our website may contain links to external websites. We are not responsible for the content or data protection practices of these external sites. Please refer to the respective privacy policies of the linked providers.

12. Changes to the Privacy Policy

We reserve the right to update this privacy policy as necessary. The current version can be found on this page. We will inform you of material changes where possible.